Human-centered AI for operations teams

Workflow guidance at your fingertips.

Akaya helps teams find, capture, and trust the operational knowledge already spread across policies, guides, files, and everyday updates.

Built Desktop widget and portal are already working together.
Grounded Answers stay connected to policies, guides, and captured context.
Pilot-ready Start with one workflow and measure repeated questions avoided.

The workflow gap

Every team has a "how do I do this?" bottleneck.

Questions repeat

Experts answer the same policy and process questions again and again.

Docs drift

Guides, spreadsheets, and messages fall out of sync with real practice.

Staff wait

Small uncertainties slow down purchasing, travel, hiring, and finance work.

Context disappears

The reason behind an exception or local practice rarely makes it into the system of record.

Product workflow

From scattered context to reliable workflow guidance.

Akaya starts with the materials and habits your team already has, then adds the missing capture and review loop around them.

01

Connect source material

Bring in policies, guides, forms, URLs, and notes so answers stay grounded in trusted material.
02

Capture from the widget

Drop files, record voice, or describe an update without leaving the workflow.
03

Ask with source context

Staff get guidance that points back to the source instead of relying on memory.
04

Review and keep current

When guidance needs a change, Akaya routes it through human review.

Reliable by design

Not a bluffing chatbot. Not a stale wiki.

When it knows Akaya answers with source context and workflow grounding.
When it does not Akaya routes the question to the right human instead of guessing.
When things change Small notes compound into organizational memory.

Traction path

Start with one painful workflow and prove the support load drops.

A pilot should answer one concrete question: can Akaya reduce repeated questions and make one real workflow easier to navigate with source-backed guidance?

01 Bring one workflow's current policies, guides, and common exceptions into Akaya.
02 Let the team ask everyday questions and capture new details from the widget.
03 Review routed updates before they become shared guidance.
04 Compare repeat questions, answer speed, and source coverage before expanding.

Where Akaya fits

Built for the operational work that keeps institutions moving.

Travel and reimbursement
Purchasing workflows
Hiring and onboarding
Finance operations
Research administration
And more

Team

Built by a team that understands AI, product, and institutional operations.

Ameeta Agrawal

AI research and language technology.

Yufei Tao

AI/ML engineering and product implementation.

Antonie Jetter

Product strategy, startup development, and innovation systems.

Kathi Inman Berens

Customer experience, organizational learning, and operations insight.

Bring Akaya to one workflow